Policy regarding events effected by response to the coronavirus.


    Dear Fans,

    We know that you are a fan of live experiences, whether it be sports, concerts, theatre
    or comedy. The current situation due to COVID-19 (the coronavirus) has likely led
    to questions about what happens if an event gets canceled or postponed. The most
    important concern at this time is your personal health and safety. The actions being
    taken by all event organizers are to protect all of us and prevent unnecessary exposure
    to the virus. You should expect that the event you’re planning to attend over the next 30
    days will be canceled or postponed. Please make the necessary arrangements in
    anticipation of changes to your planned events.

    Ticket Purchases
    I want to assure you that our Ticket Guarantee protects every purchase – the ticket
    you’ve purchased on our site will get you into the event or your money back. Lunatix
    customer service is available to help with any issues or concerns. 

    If an event is canceled, you do not have to do anything. We are working with event
    organizers, leagues and partners around the world and will notify you by email as
    quickly as we can. Additionally, the terms and conditions in our buyer policy
    guarantee a full refund if an event is canceled

    Ticket Reservations
    All customers holding reservations for the NCAA Final Four have been contacted and
    we are awaiting the final decisions from the NBA and NHL regarding their postseasons.

    We understand that this is a challenging time and are here to answer any questions you
    may have. Please choose support on our site and a team member will assist you. We
    will see you when the games start again but for now please take care of yourself and


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